Refund policy

Refund & Return Policy — The Daily Buddy

Last updated: September 2026

At The Daily Buddy, we stand behind every bottle we make. If you or your dog aren't completely satisfied, you're covered by our 60-Day Money-Back Guarantee.

1. 30-Day Money-Back Guarantee (First-Time Purchases)

You may request a refund within 30 days of your delivery date on your first-time purchase of any The Daily Buddy product.

We believe in giving every dog enough time to experience real results. Collagen typically takes multiple weeks to help rebuild the joints and skin, so we encourage giving the product a full trial before requesting a refund.

Eligibility:

Applies only to first-time purchases of a specific product.
Limited to one refund per customer, per household, per payment method.
Refund requests made after 30 days from delivery will not be approved.

2. Returns Required

To receive a refund under our 30-Day Money-Back Guarantee, the product must be returned to us.

Email us first to receive a Return Authorisation and the return address.
Products returned without prior authorisation may not be accepted or refunded.
Return shipping is the customer's responsibility, and we recommend using a tracked service — we cannot refund packages lost in transit.

3. Shipping Fees Are Non-Refundable

Refunds are issued for the product cost only. Original shipping, handling, and any optional shipping protection fees are non-refundable.

4. Subscription (Autoship) Orders

Subscription orders are not eligible for the 30-Day Money-Back Guarantee. However, we offer refunds under the following conditions:

First purchase items
Return shipping is the customer's responsibility.
Shipping and handling fees are non-refundable.

Cancelling your subscription: You can cancel your sibscription anytime before your next order ships. You can do this HERE on our website, or email us at support@thedailybuddy.com before your next shipment is processed. Cancellations are effective immediately and you will not be charged again.

Once a subscription order has been dispatched, that shipment is subject to the standard subscription refund policy above.

5. Order Cancellations

We understand plans change. If you need to cancel, contact us as soon as possible — we'll do our best to stop your order before it ships.

Our fulfilment process is automated and shipments leave our facility within hours of ordering, so cancellations are not guaranteed.
No cancellation fee applies.
Orders that have already shipped cannot be cancelled.
Refused deliveries: If a package is refused at delivery or returned to sender due to failed delivery attempts, the full order value including shipping will not be refunded.

6. Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect product, contact us immediately at support@thedailybuddy.com with a photo of the item.

You do not need to return the damaged item — we'll send a free replacement at no cost.

7. Exchanges

To exchange an item, return the original in accordance with this policy. Once your return is accepted, you may place a new order for the replacement item. Note: choosing an exchange means the 60-Day Money-Back Guarantee no longer applies to that product.

8. How to Request a Refund

Email us at support@thedailybuddy.com with:

Your order number
The email used at checkout
The reason for your refund request

Our team will reply within 24 hours. If approved, your refund will be processed within 5–10 business days to your original payment method after we receive and inspect the returned product.

9. Non-Eligible Refunds

The following are not eligible for a refund:

Requests made after 30 days from delivery
Second or repeat refund requests from the same customer, household, or payment method
Gift cards or final-sale items
Subscription orders that have already shipped (excluding unopened returns per Section 4)
Refused or undeliverable packages
Products returned without prior Return Authorisation

10. Policy Amendments

The Daily Buddy reserves the right to update or amend this policy at any time without prior notice. Changes take effect immediately upon publication on our website. Orders placed before an amendment are governed by the policy in effect at the time of purchase.

11. Agreement to Policy

By completing a purchase on our website, you acknowledge and agree to this Refund & Return Policy in full, including all eligibility requirements and limitations.