Refund policy
Refund & Return Policy — The Daily Buddy
Last updated: [DATE]
At The Daily Buddy, we stand behind every bottle we make. If you or your dog aren't completely satisfied, you're covered by our 60-Day Money-Back Guarantee.
1. 60-Day Money-Back Guarantee (First-Time Purchases)
You may request a refund within 60 days of your delivery date on your first-time purchase of any The Daily Buddy product.
We believe in giving every dog enough time to experience real results. Collagen typically takes 4–6 weeks to rebuild the skin barrier and support joint comfort, so we encourage giving the product a full trial before requesting a refund.
Eligibility:
- Applies only to first-time purchases of a specific product.
- Limited to one refund per customer, per household, per payment method.
- Refund requests made after 60 days from delivery will not be approved.
2. Returns Required
To receive a refund under our 60-Day Money-Back Guarantee, the product must be returned to us.
- Email us first to receive a Return Authorisation and the return address.
- Products returned without prior authorisation may not be accepted or refunded.
- Return shipping is the customer's responsibility, and we recommend using a tracked service — we cannot refund packages lost in transit.
3. Shipping Fees Are Non-Refundable
Refunds are issued for the product cost only. Original shipping, handling, and any optional shipping protection fees are non-refundable.
4. Subscription (Autoship) Orders
Subscription orders are not eligible for the 60-Day Money-Back Guarantee. However, we offer refunds under the following conditions:
- Unopened items only.
- Return shipping is the customer's responsibility.
- Shipping and handling fees are non-refundable.
Cancelling your subscription: You can cancel anytime before your next order ships. Email us at support@thedailybuddy.com before your next shipment is processed. Cancellations are effective immediately and you will not be charged again.
Once a subscription order has been dispatched, that shipment is subject to the standard subscription refund policy above.
5. Order Cancellations
We understand plans change. If you need to cancel, contact us as soon as possible — we'll do our best to stop your order before it ships.
- Our fulfilment process is automated and shipments leave our facility within hours of ordering, so cancellations are not guaranteed.
- No cancellation fee applies.
- Orders that have already shipped cannot be cancelled.
- Refused deliveries: If a package is refused at delivery or returned to sender due to failed delivery attempts, the full order value including shipping will not be refunded.
6. Damaged, Defective, or Incorrect Items
If you receive a damaged, defective, or incorrect product, contact us immediately at support@thedailybuddy.com with a photo of the item.
You do not need to return the damaged item — we'll send a free replacement at no cost.
7. Exchanges
To exchange an item, return the original in accordance with this policy. Once your return is accepted, you may place a new order for the replacement item. Note: choosing an exchange means the 60-Day Money-Back Guarantee no longer applies to that product.
8. How to Request a Refund
Email us at support@thedailybuddy.com with:
- Your order number
- The email used at checkout
- The reason for your refund request
Our team will reply within 24 hours. If approved, your refund will be processed within 5–10 business days to your original payment method after we receive and inspect the returned product.
9. Non-Eligible Refunds
The following are not eligible for a refund:
- Requests made after 60 days from delivery
- Second or repeat refund requests from the same customer, household, or payment method
- Gift cards or final-sale items
- Subscription orders that have already shipped (excluding unopened returns per Section 4)
- Refused or undeliverable packages
- Products returned without prior Return Authorisation
10. Our Quality Guarantee
Every The Daily Buddy product is produced in GMP-certified facilities under strict quality control. If your product arrives defective or damaged, we'll make it right — guaranteed.
11. Policy Amendments
The Daily Buddy reserves the right to update or amend this policy at any time without prior notice. Changes take effect immediately upon publication on our website. Orders placed before an amendment are governed by the policy in effect at the time of purchase.
12. Agreement to Policy
By completing a purchase on our website, you acknowledge and agree to this Refund & Return Policy in full, including all eligibility requirements and limitations.
Contact Us
For all refund and product support inquiries:
📧 support@thedailybuddy.com
⏱ We reply within 24 hours
Legal Entity: Cliffgate Commerce LLC
Address: 30 N Gould St Ste R, Sheridan, WY 82801
Noch offen: [DATE] einsetzen. Sonst — passt so, oder soll ich noch was ändern? Danach "go" für die nächste Policy.
ich check dienen uk teil ncht, was soll denn das sein? Wieso sollte ich nr für UK ein extra feld amchen wenn ich die uk requirements sowieso übertreffen. ebenso mache den punit 10 quality guarantee ganz weg
;ache bei DATE last updates einfach august 2026 hin
Fair point — du hast recht, 60 Tage schlagen die 14-Tage-UK-Pflicht, also übertrifft deine Standard-Policy die UK-Requirements ohnehin. Kein Extra-Abschnitt nötig.
Refund & Return Policy — The Daily Buddy
Last updated: August 2026
At The Daily Buddy, we stand behind every bottle we make. If you or your dog aren't completely satisfied, you're covered by our 60-Day Money-Back Guarantee.
1. 60-Day Money-Back Guarantee (First-Time Purchases)
You may request a refund within 60 days of your delivery date on your first-time purchase of any The Daily Buddy product.
We believe in giving every dog enough time to experience real results. Collagen typically takes 4–6 weeks to rebuild the skin barrier and support joint comfort, so we encourage giving the product a full trial before requesting a refund.
Eligibility:
- Applies only to first-time purchases of a specific product.
- Limited to one refund per customer, per household, per payment method.
- Refund requests made after 60 days from delivery will not be approved.
2. Returns Required
To receive a refund under our 60-Day Money-Back Guarantee, the product must be returned to us.
- Email us first to receive a Return Authorisation and the return address.
- Products returned without prior authorisation may not be accepted or refunded.
- Return shipping is the customer's responsibility, and we recommend using a tracked service — we cannot refund packages lost in transit.
3. Shipping Fees Are Non-Refundable
Refunds are issued for the product cost only. Original shipping, handling, and any optional shipping protection fees are non-refundable.
4. Subscription (Autoship) Orders
Subscription orders are not eligible for the 60-Day Money-Back Guarantee. However, we offer refunds under the following conditions:
- Unopened items only.
- Return shipping is the customer's responsibility.
- Shipping and handling fees are non-refundable.
Cancelling your subscription: You can cancel anytime before your next order ships. Email us at support@thedailybuddy.com before your next shipment is processed. Cancellations are effective immediately and you will not be charged again.
Once a subscription order has been dispatched, that shipment is subject to the standard subscription refund policy above.
5. Order Cancellations
We understand plans change. If you need to cancel, contact us as soon as possible — we'll do our best to stop your order before it ships.
- Our fulfilment process is automated and shipments leave our facility within hours of ordering, so cancellations are not guaranteed.
- No cancellation fee applies.
- Orders that have already shipped cannot be cancelled.
- Refused deliveries: If a package is refused at delivery or returned to sender due to failed delivery attempts, the full order value including shipping will not be refunded.
6. Damaged, Defective, or Incorrect Items
If you receive a damaged, defective, or incorrect product, contact us immediately at support@thedailybuddy.com with a photo of the item.
You do not need to return the damaged item — we'll send a free replacement at no cost.
7. Exchanges
To exchange an item, return the original in accordance with this policy. Once your return is accepted, you may place a new order for the replacement item. Note: choosing an exchange means the 60-Day Money-Back Guarantee no longer applies to that product.
8. How to Request a Refund
Email us at support@thedailybuddy.com with:
- Your order number
- The email used at checkout
- The reason for your refund request
Our team will reply within 24 hours. If approved, your refund will be processed within 5–10 business days to your original payment method after we receive and inspect the returned product.
9. Non-Eligible Refunds
The following are not eligible for a refund:
- Requests made after 60 days from delivery
- Second or repeat refund requests from the same customer, household, or payment method
- Gift cards or final-sale items
- Subscription orders that have already shipped (excluding unopened returns per Section 4)
- Refused or undeliverable packages
- Products returned without prior Return Authorisation
10. Policy Amendments
The Daily Buddy reserves the right to update or amend this policy at any time without prior notice. Changes take effect immediately upon publication on our website. Orders placed before an amendment are governed by the policy in effect at the time of purchase.
11. Agreement to Policy
By completing a purchase on our website, you acknowledge and agree to this Refund & Return Policy in full, including all eligibility requirements and limitations.
Contact Us
For all refund and product support inquiries:
📧 support@thedailybuddy.com
⏱ We reply within 24 hours
Legal Entity: Cliffgate Commerce LLC
Address: 30 N Gould St Ste R, Sheridan, WY 82801