Cancellation policy

Cancellation Policy — The Daily Buddy

Last updated: August 2026

At The Daily Buddy, we want your experience to be smooth from start to finish. This Cancellation Policy explains how you can change or cancel purchases such as subscriptions, pre-orders, and try-before-you-buy items.

For refunds and returns of delivered products, please see our separate Refund & Return Policy.

1. Overview

This policy covers cancellations of:

Subscription (autoship) orders
Pre-orders
Try-before-you-buy items
Standard one-time orders that have not yet shipped

For anything not listed here, please contact us at support@thedailybuddy.com.

2. Subscriptions

When you purchase a subscription, you'll receive repeat deliveries based on the frequency you select at checkout. Your payment method is stored securely and charged for each delivery, unless you have chosen to pay in advance.

Some subscriptions may auto-renew at the end of their initial term. You can cancel or change your subscription at any time (subject to Section 3 below) through the order link in your confirmation emails, or in the "manage subscription" section on our website.

With your purchase you agree to our subscription terms. You also acknowledge and agree that your first subscription order is billed at a discounted introductory rate as a first-time offer, and that all subsequent recurring charges (starting with your second billing cycle) will be billed at the standard subscription price, which includes a 20% discount and which is higher than your first order. The exact recurring price is displayed at checkout before you confirm your purchase.

3. Minimum Subscription Commitment (2 Months)

By subscribing to any of our recurring plans, you agree to a minimum commitment of two (2) monthly billing cycles (Billing onn (1) already includes your first purchase. This means your subscription cannot be cancelled before your second scheduled shipment has been processed and charged.

Why we have this policy:
Our subscriptions are offered at a significant discount compared to one-time purchases and prevents misuse of our introductory pricing.

How it works:

The commitment starts on the day of your first subscription order.
You may cancel at any time after your second billing cycle has been processed (after the start of month 2). Cancellations become effective immediately and no further charges will be made.
Cancellation requests submitted before the second billing cycle will be scheduled to take effect once the second shipment has been processed.
This commitment does not apply to one-time purchases.

Your agreement to this minimum commitment is confirmed at checkout when you select a subscription plan and therefore accept our terms of service and cancellation policy.

4. Pre-Orders

When you purchase a pre-order, you are buying a product that is not yet in inventory. Depending on the item, we may collect no payment or a partial deposit at checkout, store your payment method, and charge the full or remaining balance when your order is fulfilled.

Pre-orders may be cancelled at any time before fulfilment.
Once a pre-order has been fulfilled, it can no longer be cancelled, but you may request a full or partial refund under our Refund & Return Policy.

5. Try Before You Buy

When you purchase a try-before-you-buy item, we authorise your payment method before fulfilling the order. You will have a defined trial window to decide whether to keep the item.

If you return the item within the trial window, no charge is made.
If the trial window passes and the item is not returned, we will charge your payment method for the full amount.

6. How to Cancel

To cancel a subscription, pre-order, or try-before-you-buy item:

Use the order management link in your order confirmation email, or
Email support@thedailybuddy.com with your order number and the email used at checkout.

Our team responds within 24 hours. Cancellations that meet the conditions above take effect immediately.

7. Order Cancellations (Standard Orders)

For standard one-time orders, please refer to Section 5 of our Refund & Return Policy. In short: our fulfilment process is automated, and cancellations are only possible if the order has not yet shipped.

8. Policy Amendments

The Daily Buddy reserves the right to update or amend this policy at any time without prior notice. Changes take effect immediately upon publication on our website. Orders placed before an amendment are governed by the policy in effect at the time of purchase.

9. Agreement to Policy

By completing a subscription, pre-order, or try-before-you-buy purchase on our website, you acknowledge and agree to this Cancellation Policy in full, including the two-month minimum subscription commitment described in Section 3.