Shipping policy
Shipping Policy — The Daily Buddy
Last updated: August 2026
Countries We Ship To
We currently ship to the United States and the United Kingdom.
Order Processing
All orders are processed within 1-1 business days (excluding weekends and public holidays).
You will receive a confirmation email once your order is placed, and another notification once your order has shipped.
Shipping Times
Standard Shipping: 4–10 business days after dispatch.
Delivery times are estimates and are not guaranteed. Delivery may take longer during peak seasons, sales events, or due to circumstances outside our control (see Section on Delays below).
Shipping Rates
Shipping rates are calculated at checkout based on your delivery address and the contents of your order. You will see the exact cost before completing your purchase.
Tracking Your Order
Once your order ships, you will receive a tracking number via email. Please allow up to 24 hours for the tracking link to become active.
UK Orders — Customs, Duties & Taxes
Orders shipped to the United Kingdom may be subject to import duties, VAT, or customs fees imposed by UK authorities. Where applicable, these charges are the responsibility of the recipient and are not included in the product price or shipping cost.
If extra costs are collected at checkout under a duty-paid shipping option, this will be clearly disclosed before you complete your purchase.
Incorrect Shipping Information
You are responsible for providing accurate and complete shipping information at checkout.
We are not liable for:
- Packages delivered to an incorrect address provided by you;
- Delays caused by incorrect or incomplete shipping details;
- Additional shipping costs if a package must be re-sent due to an incorrect address.
Delays
We are not responsible for shipping delays caused by:
- Carrier issues (USPS, Royal Mail, UPS, FedEx, DHL, or others);
- Weather events;
- Customs processing;
- Public holidays or peak-season volume;
- Incorrect shipping information provided by you;
- Circumstances outside our reasonable control (see Force Majeure in our Terms & Conditions).
Lost or Delayed Orders
If your order has not arrived within 7 business days after the estimated delivery date, please contact us at support@thedailybuddy.com with your order number, and we'll help investigate.
We recommend also checking with your local carrier and reviewing whether the package was left at a safe location, with a neighbor, or at a pickup point.
Refused or Undeliverable Packages
If a package is refused at delivery, returned to sender due to failed delivery attempts, or undeliverable due to an incorrect address, the full order value including shipping will not be refunded. Please see our Refund Policy for further details.
Damaged or Incorrect Items
If your order arrives damaged, defective, or incorrect, please contact us immediately at support@thedailybuddy.com with a photo of the item and your order number. We will send a free replacement at no cost — see our Refund Policy for details.
Contact Us
For any questions about shipping or delivery:
📧 support@thedailybuddy.com ⏱ We reply within 24 hours
Cliffgate Commerce LLC 30 N Gould St Ste R Sheridan, WY 82801